As a lifelong fan of ‘Mystery Science Theater 3000’ and its follow-up ‘Rifftrax’, I figured I’d start writing up a few of my thoughts on their various projects.
“Remember Me” is a short designed to teach customer service practices. It focuses on the Customer: the Least Respected Man in America, as he runs a gauntlet of ridiculously awful service personnel, including a grocery check-out clerk who goes on break while he’s standing in line, a teller who wastes time flirting with the man in front of him and then inexplicably suspects him of check fraud, and a copy repair man who apparently needs at least two weeks to fix the office’s only copier (“How am I going to xerox my suicide note now?”). In such situations, the short implies, you can either take a stand, complain, and demand service, or you can sit there and take it while silently seething that you will have your revenge.
The short recommends the latter course.
This, of course, leads to a lot of fun from the Rifftrax crew as they have a field day both with the man’s spinelessness and his creepy assertions that he’ll win in the end. “He has a femur collection, doesn’t he?”
The line of abuse he goes through is funny as well; literally every service this man tries to use takes the opportunity to ignore, snub, or insult him somehow. It’s as though he’s been arbitrarily dropped to the bottom of the social ladder. “Trying to shop here; I should spit on you!”
To be fair, the point the short wants to make is that if the customer meets with bad service, even if he doesn’t complain he’ll just not come back, and he won’t recommend you. Which, like a lot of these shorts, is perfectly true and reasonable, especially as it’s apparently directed at service personnel themselves. But the way it’s presented, with the man suffering abuse after abuse without a word just makes it seem like he’s winding up for a bombing spree or something. “I scope out various bell towers.”
At the end, Bill “Crow” Corbett offers quick advice to both service providers and customers. To customers, he reminds them that tipping is often a big help (“Make it 20% or more and we’ll lick the soles of your shoes clean”). And his advice to service personnel:
“Do your f(bleep)ing job.”
(The USCCB might also find this advice helpful, but that’s a topic for another time).
In summary, this is one of my favorites and a great source of ten-minutes of humor. Highly recommended!